Compotech Solution Limited Warranty

Compotech Solution™ offers this limited warranty to the original purchaser of Compotech Solution products. When installed correctly and used under normal conditions in accordance with Compotech Solution Installation and Maintenance Guidelines, the products are warranted to be free from defects in materials and workmanship.

Compotech Solution decking and associated products are engineered for outdoor durability and are designed to resist splintering, rotting, cracking, termite attack, and fungal decay. This limited warranty remains valid for twenty-five (25) years from the original date of purchase.

Product	Warranty Period – Residential	Warranty Period – Commercial
Compotech Solution WoodGrain Decking	25 Years	10 Years
Compotech Solution Stainless Steel Clips	25 Years	10 Years

 

Warranty Coverage & Remedy

If a manufacturing defect is discovered during the applicable warranty period, the original purchaser must submit a claim to the authorised Compotech Solution retailer from whom the product was purchased, or contact Compotech Solution directly via info@compotechsolution.com.au, providing the following:

• Proof of original purchase
• Clear photographs or other supporting evidence showing the alleged defect
• A written description detailing the nature of the issue

All warranty claims are subject to inspection and verification by an authorised Compotech Solution representative. Upon confirmation of a valid claim, Compotech Solution will, at its discretion, supply replacement products for the defective materials. This warranty does not cover labour, removal, installation, or reinstallation costs.

Exclusions & Limitations

This warranty does not apply to damage, defects, or failure resulting from circumstances including, but not limited to:

• Failure to follow Compotech Solution written instructions, local building codes, or applicable regulations
• Ground movement, structural settlement, subsidence, or failure of supporting structures
• Acts of nature or environmental conditions such as flooding, storms, extreme weather events, mould, mildew, or similar factors
• Direct or indirect exposure to excessive heat sources
• Application of paints, stains, coatings, sealers, pesticides, or other chemical substances
• Improper handling, storage, misuse, neglect, or abuse
• Impact damage caused by external objects
• Normal wear and tear associated with product ageing
• Fading, peeling, or deterioration of surface coatings applied after installation
• Natural variations in colour, texture, grain pattern, or embossing
• Products not supplied by Compotech Solution
• Any unauthorised alterations, including drilling or modifications beyond standard installation requirements

Warranty Claim Procedure

To initiate a warranty claim, the purchaser must notify Compotech Solution within thirty (30) days of becoming aware of a potential defect. The following documentation is required:

• A copy of this warranty statement
• Valid proof of purchase from an authorised Compotech Solution distributor
• Photographs or other evidence demonstrating the product condition

Proof of purchase must clearly indicate:

• Purchase from an authorised Compotech Solution dealer
• Original purchase date
• An official invoice or receipt issued by the supplier

Important:

Before submitting a formal warranty claim, the purchaser must contact the Compotech Solution team to arrange a site inspection. A warranty assessment report will be prepared following the inspection, after which the claim process may proceed.

Who Is Covered

This limited warranty applies solely to the original purchaser, whether residential or commercial, who owned the property at the time the Compotech Solution products were installed. This warranty is non-transferable.

Care & Maintenance Guidelines

Prior to installation, Compotech Solution products must be stored on a clean, flat, and stable surface. During installation, boards should be protected from impact or damage caused by heavy or sharp objects. The use of protective coverings, such as canvas, is strongly recommended.

Avoid marking boards with oil-based or coloured pens. For optimal results, installation should be completed after all other construction work has been finalised.

Routine cleaning can be performed using mild soap and water. Do not use harsh, abrasive, or chemical cleaners, including those containing bleach, ammonia, petroleum-based solvents, or acidic substances.